Emergency Storm Damage Repair
When severe weather strikes the Mid-South, your roof takes the brunt of the impact. High wind gusts, torrential downpours, spinning tornadoes, and heavy hail can instantly compromise the structural integrity of your building. Whether you are dealing with a punctured commercial flat roof or missing shingles on a residential estate, immediate action is vital to prevent catastrophic interior water damage.
At Excellent Roofing, we have spent over 20 years helping homeowners and business owners recover from severe storm events. As the area’s premier multi-state licensed contractor, we respond rapidly with immediate emergency tarping, transparent damage assessments, and expert structural restoration across Tennessee, Mississippi, and Arkansas.
Storm Damage Experts
Critical Steps: What to Do Immediately After a Storm
If your residential or commercial property has been hit by severe weather, following this strategic checklist will protect your physical safety and preserve your insurance coverage rights:
Prioritize Safety First
Never climb onto a storm-damaged roof yourself. High winds and falling debris can create hidden structural weaknesses, loose power lines, and incredibly slick surfaces. Document what you can safely see from ground level.
Mitigate Further Interior Damage
Property owners have a legal obligation under most insurance policies to take reasonable steps to prevent further damage. If water is actively leaking into your building, move valuables away from the area, place buckets beneath active drips, and call a professional for immediate emergency mitigation.
Schedule a Certified Professional Inspection
Do not rely solely on an insurance adjuster to find all the damage. Adjusters are often overwhelmed after a major regional storm. Having an elite, factory-certified contractor present during the inspection ensures that hidden structural fractures, microscopic hail bruises, and compromised underlayment are fully documented and included in your claim.
Residential Storm Damage Recovery
For homeowners, a storm event can be an incredibly stressful and disruptive experience. Your home is your single largest investment, and a compromised roof threatens your family’s safety.
Excellent Roofing specializes in navigating the residential recovery process seamlessly:

Comprehensive Hail & Wind Diagnostics:
Hail strikes break the protective mineral granule coating on asphalt shingles, causing them to degrade rapidly under UV exposure. High winds lift shingles, breaking their factory sealant bonds. We identify these structural failures instantly.

Flawless Aesthetic Matching:
If your roof only requires a partial repair, we utilize advanced color-matching techniques to ensure your repaired shingles seamlessly blend with your existing roofline.

Fast-Track Repairs:
We work quickly to complete repairs or full replacements, restoring your home to pre-storm condition with minimal disruption to your daily family life.
Commercial Storm Damage & Business Continuity
For commercial property managers, industrial facilities, and business owners, a storm roof failure is an operational emergency. Active leaks can destroy expensive inventory, damage electronic infrastructure, create slip-and-fall liabilities, and force costly operational shutdowns.
Rapid Low-Slope & Flat Roof Diagnostics:
Heavy winds can cause edge-metal failures or create microscopic tears and punctures in TPO, EPDM, and PVC membranes. Our specialized commercial teams deploy thermal imaging and advanced leak-detection technology to find hidden moisture traps.
Minimizing Operational Downtime:
We coordinate our emergency repairs and full-scale structural replacements around your business hours, ensuring your doors stay open, your tenants remain safe, and your daily operations continue smoothly.
Strict Code Compliance:
We ensure all storm restoration work adheres perfectly to modern commercial building regulations, fire-resistance ratings, and local Mid-South structural codes.
Navigating the Insurance Claims Process with Confidence
Dealing with insurance companies can feel overwhelming. Excellent Roofing provides comprehensive document support to ensure your claim is processed fairly, accurately, and quickly:
Itemized Photographic Evidence:
Adjuster Collaboration:
Xactimate Pricing Alignment:
Why Memphis Trusts Excellent Roofing in a Crisis
When your property is vulnerable, who you hire to fix it matters immensely.
Property owners trust Excellent Roofing because we are a proven, stable local anchor:
Beware of "Storm Chasers":
Major storms attract out-of-state, un-credentialed contractors who perform subpar work and disappear before problems arise. Excellent Roofing has been a trusted member of the Memphis community for over two decades.
The GAF Triple Excellence Award:
We are the only roofing company in the area honored with this prestigious distinction, validating our elite installation precision and customer service.
Comprehensive Regional Credentials:
We are fully licensed, insured, and bonded across Tennessee, Mississippi, and Arkansas to handle specialized residential and commercial roofing, gutters, and insulation.
Best Price Guarantee:
We promise you will receive the highest quality materials and labor at the absolute best price for your investment, matching any credentialed competitor’s estimate.
Storm Damage Roof Repair Services Questions
Legally, it is not possible to avoid paying your deductible. There are roofing contractors who are willing to work with property owners to submit falsified invoices. However, doing so is insurance fraud. Please don't ask us to do this.
If a roofing contractor offers or solicits this as an option for you, you should report them and find another roofing contractor.
In a hailstorm, most hail that hits your roof and house may be too small to cause any damage. However, a percentage of the hail may be large or irregularly shaped, which can cause severe damage that may not be readily apparent and may not start to leaking for some time. It's best to have your roof inspected by a state licensed roofing contractor to determine if you need to file an insurance claim and have an insurance adjuster assess the total amount of damage incurred.
There are two reasons that the insurance companies hold some money back. The first reason is to make sure that you get the work done. Past experience has shown them that, if they give the customer all the money up front, many people end up spending it on something else. The second reason is that they wish to make sure that you pay your full deductible. The insurance companies reason that, if you are given all the money to begin with, many people would naturally try to find a contractor who would perform the job for the dollar amount in hand. By holding a retainage amount, they can adjust the amount of the final payout based on the roofing contractor's invoice, thus assuring that the customer does pay the deductible.
Yes. Most all home owners policies cover full replacement value. The first check the insurance company gives you is the Actual Value (AV); what the roof is worth today with it's useful remaining life. The money that was withheld is call the depreciation, or technically, the Replacement Value (RV) and will be paid to you when the work is completed or most times upon the submission of a signed contract with a licensed contractor for the work specified in the insurance adjusters summary report.
When most people look at their insurance paperwork they are confused, because they think the insurance company deducted their deductible from the money the insurance company has sent them. However, the deductible is the amount that the homeowner is responsible for paying directly to the contractor. The insurance company subtracts the home owners deductible amount on the paperwork from the total amount the insurance company allows for the claim, since the homeowner will pay their deductible directly to the contractor. The balance after subtracting what the homeowner will pay directly to the contractor as a deductible, is the total amount the insurance company will actually pay for the claim.
No two houses receive the same amount of damage in a storm. Your neighbor may have sustained extensive damage, and you may have received none. The insurance company will only pay for the actual damages incurred. If the entire roof was not damaged, unfortunately the insurance company cannot pay for the whole roof. However, if is it border line, it always helps to have your roofing contractor inspect the roof with your insurance adjuster to accurately assess all damage to the roof. Sometimes insurance adjusters may not be able to see all the damage if they're not able to walk on a step roof and photograph certain areas. Excellent Roofing ensures a helpful presence to look out for your best interest and assist the insurance adjuster if needed with damage assessment, photographs, and measurements.
It is always prudent to get more than one estimate.
However, when insurance is paying for the work, the dollar amount of the estimate is not very important as long as it is equal to or less than the insurance company estimate. In all such cases, with Excellent Roofing, you will only be paying your deductible, so your cost with us will be what the insurance company pays, plus your deductible. Therefore, your decision should be based on going with the contractor that you feel most comfortable with and whom you feel will perform the best job.
Usually this is because of something the insurance adjuster missed in the scope of work to be completed. We can almost always work something out with the insurance company. We will submit what is called a "supplement" with documentation in the form of pictures, measurements and paperwork. The insurance company will review the supplement and upon approval, send a check for the additional monies needed to make the repairs.
Need Emergency Storm Support? We Are Ready.
Do not let a minor storm leak turn into a catastrophic structural failure. Our emergency response teams are standing by to protect your property.